About the Service navigator
What is the Service navigator?
Welcome to the Service navigator: your one-stop shop for all services offered to schools by the Educational Services division.
As part of the department's commitment to addressing the administration burden on schools, we have developed a tool in conjunction with school leaders, teachers and SAS staff that will easily help you find answers to school services you require and link you to the school services contacts in your area.
Basic user guide
How to use the search bar
The service navigator is powered by a search engine called Elasticsearch.
Type in keywords or phrases of what you are looking for - like you would in a Google search. The search engine will display services it believes are relevant to your search.
We are continually refining this tool and you may come across a search term that yields no results. Send us an email and we will try and rectify this by the next version release.
How to use the categories
All services on the Service navigator are also grouped into eight categories. You can browse the services offered in a category by clicking on the "browse categories" button located next to the search bar.
When you select a category, it will become highlighted and the services underneath are all those that are related to that category. Simply click on the category again to deselect.
You can also combine a category search with a search term. Simply select the category you want to search within and type in any search terms in the search bar and click search. You will have the results of services that meet both the category chosen and the search terms typed.
If you believe there is a category missing or you are unable to find a specific service under a category, send us an email and we will try to rectify this in the next version release.
How to navigate around the Service navigator
The Service navigator was built as a flat structure that relies on search and categories to help you find what you are looking for.
Once you've landed on a service page, use the "homepage" link located in the breadcrumbs (located just above the banner image) to navigate back to the homepage.
On the service page, you can click on the category (in red) that will lead you to a search on other services within the same category.
Next to the category tab, you can also provide us with feedback on this service or copy the link of this service page to share with colleagues (noting, that the Service Navigator is only available to DoE staff).
I cannot see my local school services contacts
Some users may work from multiple locations or schools - and the Service navigator may not pick up your primary location.
Corporate/State office staff will not have any school services contacts attached to their login.
If you are currently seeing the wrong location in the 'who to contact' section, you will need to contact EdConnect and explain your role (permanent/casual/contractor) and what the correct location should be. EdConnect should then direct your query to the appropriate team (HR or ITD IDM Provisioning team).
If you still experience issues, please email us and we'll also try and help you rectify the issue.
In the meantime, you can access your school services contacts via our direct website.
I cannot find a service I know the Department offers us
In this first version of the Service navigator, we aimed to capture most services offered by the Department of Education, noting that it predominantly features services offered by the Educational Services division.
Version 2 of the Service navigator will continue to expand the list of services that are available - including additional services offered through EDConnect.
As we continue to update this tool, please email us with any suggestions for improvement.
Versions of the Service navigator
Building on the knowledge and feedback received from the beta version, we worked with teachers, school leaders and non-teaching school-based staff to redevelop the tool.
We've added additional services and the Service navigator was also replatformed on another web platform (Adobe Experience Manager) from its previous platform Squiz Matrix.
It relies on a new search engine called Elasticsearch to help users find what they are looking for.
The beta version of the Service navigator is what started it all: a project that aimed to provide a one-stop shop for all services a school required. The aim was big - and the development of this tool was challenging.
This beta version was released in December 2017 and we have been collecting all feedback from users and analytics to help shape the new Service navigator.